Frequently Asked Questions
❓ BONANZA28 Frequently Asked Questions (FAQ)
1. When will my order ship?
All orders are processed and shipped within 3 business days. You’ll receive a tracking email once your order is on its way.
2. How long will delivery take?
Estimated delivery times:
• U.S. Orders: 8–15 business days
• International Orders: 10–25 business days
Please note that holidays or customs delays may slightly extend delivery times.
3. How do I track my order?
Once your order has shipped, you’ll get an email with your tracking number and link. You can also track it using your order confirmation page.
4. Can I cancel or change my order?
We start processing orders quickly, so we can only cancel or edit an order within 12 hours of purchase.
If you need to make a change, contact us right away at support@bonanza28.com.
5. What if my item arrives damaged or defective?
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery, and we’ll arrange a replacement or refund.
6. Do you accept returns?
Yes! We accept returns within 30 days of delivery on unused items in their original packaging.
Check our Refund & Return Policy for full details.
7. How much is shipping?
Shipping is calculated at checkout based on your location and the weight of your order. Occasionally, we run free-shipping promotions — stay tuned!
8. What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, and other secure payment options available at checkout.
9. Do you ship internationally?
Yes, we ship worldwide! International shipping times vary (10–25 business days depending on your location).
10. How do I contact customer support?
You can reach us anytime at:
Our team typically replies within 24–48 business hours (Mon–Fri).